Privacy Policy

When you order a connection or register for the customer portal, we collect:

• Your name and your father's name
• Your CNIC number, used to verify that you are a real subscriber
• Your mobile number, which is also how you sign in to the portal
• Your village or area, and the installation address given to our technician
• Your order details — the package chosen, hardware bought and amounts paid

We do not see, handle or store your card number, bank account credentials, wallet PIN or any one-time password. Payments are taken on PayFast's own hosted checkout page.

What we keep is the result of the payment: an order reference, the amount, whether it succeeded, and the transaction ID the gateway returns. That is what lets us confirm your package and answer billing questions.

• To confirm coverage and install your connection
• To activate, renew and suspend your package
• To contact you about installation, faults and payments — usually on WhatsApp
• To verify who you are when you sign in to the portal or call support
• To keep the subscriber records that apply to internet services in Pakistan

We do not sell your information, and we do not share it for advertising.

We share only what is necessary, and only with:

• PayFast, our payment gateway, to process a payment you have initiated
• Our field technicians and network operations team, so they can reach your premises and keep the licensed network running
• A regulator, court or law-enforcement authority where we are legally required to respond

Your details are held in an access-controlled database. Portal sign-in uses a signed, HTTP-only session cookie, and CNIC numbers are stored as digits without any card or password data alongside them.

No system is perfectly secure. If a breach affects your information, we will tell you on the mobile number we hold for you.

We keep your subscriber and billing records for as long as you are a customer, and afterwards for the period required by Pakistani record-keeping and tax rules.

When a record is no longer needed for those purposes, it is deleted.

You can ask us what we hold about you, ask us to correct it, or ask us to delete it once we are no longer required to keep it. Contact us on WhatsApp or by email and we will respond.

Some information we cannot delete while you remain a customer, because we need it to provide and bill the service — your CNIC and mobile number, for example.

Our website uses one cookie, to keep you signed in to the customer portal. It contains only your account identifier and a signature, and it expires after 30 days.

We do not use advertising or tracking cookies. Our coverage map loads map tiles from a third-party provider, which will see your IP address as part of serving those images.

Accounts are for adults. We do not knowingly collect information about children, and a connection must be held in the name of someone 18 or older.